Home Guardian LTE – FAQs
How do I power on and power off my device?
To power on the Home Guardian LTE:
- Simply place the power adaptor into a wall outlet not controlled by a light switch.
- Turn the device on using the on/off switch located on the bottom of the device
- After a few seconds, the unit will announce “Control Panel On” and “Attention: Cellular strength is X percent” before the Communication Light goes to solid green
- Once the power and connection lights are steady green the device is connected to the network and ready to test.
To power off the Home Guardian LTE:
- Use the switch on the bottom of the device. Turn the switch to the “off” position. After a
few seconds, all the lights will go out and the device will power down.
Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the My Guardian Customer Portal. The device should be tested at the new address to ensure it is working properly.
Should extension cords and surge protectors be avoided?
What material is used to make the neck button?
What material is used to make the wrist button?
Are the buttons water-resistant?
The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater. The buttons should be towel dried after contact with water. All of our devices are IP67 Certified.