1 (800) 668-9200
How can we help?
Choose a product to get started:
Not sure which model you have?
Locate the “Device Unique ID” sticker on the packaging container and enter the 9-digit number provided:
Frequently Asked Questions
My Account
Need to update account information — like your address or location of your lockbox — or have other questions?
Billing
Do you want to view or pay your bill online, or update the payment information on your account?
Policies
Have questions about our policies like shipping or returns? Want to know more about our referral program?
You can also browse all of our FAQ topics to find what you’re looking for.
INTRODUCING
MyGuardian Customer Portal
Get more from your Medical Guardian subscription! With the MyGuardian portal, you can easily:
- Update Address Before Traveling
- Manage Billing Information
- Customize Emergency Contacts
- Live Chat with Customer Care
HOW IT WORKS
Our Award-Winning Medical Emergency Alert System
Medical Guardian offers the best home and on-the-go emergency alert systems on the market, ensuring you are covered 24/7. Learn how our medical alert systems work protect you in three simple steps.
