How can we help?

Not sure which model you have?

Locate the “Device Unique ID” sticker on the packaging container and enter the 9-digit number provided:

Frequently Asked Questions


My Account

Need to update account information — like your address or location of your lockbox — or have other questions?


Do you want to view or pay your bill online, or update the payment information on your account?


Have questions about our policies like shipping or returns? Want to know more about our referral program?

You can also browse all of our FAQ topics to find what you’re looking for.

Customer Portal


MyGuardian Customer Portal

Get more from your Medical Guardian subscription! With the MyGuardian portal, you can easily:

  • Update Address Before Traveling
  • Manage Billing Information
  • Customize Emergency Contacts
  • Live Chat with Customer Care