Home Guardian CBS – FAQs
How do I power on and power off my device?
To power on the Home Guardian CBS:
- Simply place the power adaptor into a wall outlet not controlled by a light switch.
- Turn the device on using the on/off switch on the back of the device
- After a few seconds, the device will light up and the screen will display 12:00 am and Jan 1.
- Once you hear “system ready” and the time and date have updated, the device is connected to the network and ready to test.
To Power off the Home Guardian CBS:
- Turn the switch located on the back of the device to the “off” position. After a few seconds, all the lights will go out and the device will power down.
Can I move this device to a new location?
Yes, this device can be moved to a new location anywhere in the United States where there is a 4G cell network available. The new address will need to be provided (temporary or permanent) by calling the Customer Care department or by logging into the MyGuardian Customer Portal. The device should be tested at the new address to ensure it is working properly.
Should extension cords and surge protectors be avoided?
Yes, extension cords and surge protectors can limit the amount of power the device receives resulting in the device not working properly. The device’s power cord needs to be plugged directly into a wall outlet that does not operate on a light switch.
What material is used to make the neck button?
The neck button is made of TPU (Thermoplastic polyurethane plastic) and has a nylon cord/lanyard attached.
What material is used to make the wrist button?
The wrist button is made of TPU (Thermoplastic polyurethane plastic) and has a silicone, latex free band.
Are the buttons water-resistant?
The wearable neck and wrist buttons are waterproof and can be worn in the shower and submerged underwater. The buttons should be towel dried after contact with water. All of our devices are IP67 Certified.
How long does the battery in the button (neck and wrist) last?
The buttons have a battery life of 3 to 5 years. An amber light will flash every 2 minutes to indicate a low battery. If you experience a low battery light indicator, please call our Customer Care department. We will be glad to replace it for you at no cost.
How long does the battery in the Fall Detection button last?
The Fall Detection button has a battery life of up to 12 months.
Can metal roofing/siding, trees, airports and other environmental factors have any effect on the device being able to connect?
Yes, metal roofs/siding, concrete buildings (such as a basement) and environmental factors like wooded areas can have an impact on signal strength for a device which affects the device’s ability to connect.