FAQ’s
Medical Alert Services
Do I need a medical alert system?
Alerts911’s medical alert systems are perfect for people of any age who:
- Are living alone, or are alone for long periods of time throughout the day
- Have a medical condition that could require immediate medical attention, such as epilepsy, seizures, strokes, and heart conditions
- Are recovering from a major surgery, a fall, heart attack, or hip replacement
- Are hard of hearing and may struggle to communicate with 911 in an emergency
- Enjoy living in their own home
- Want the freedom to keep living life the way they want to
Why do I need a medical alert device? Can’t I just use my cell phone to call 911 in an emergency?
Unlike a cell phone, our medical alert devices are highly water-resistant wearable buttons, perfect for shower use. Additionally, a cell phone will not always be nearby in an emergency, making it an unreliable option when it comes to ensuring your safety. With our devices, however, you can rest assured that you will always have access to help by wearing a discreet and lightweight button around your neck, wrist, or on a belt clip. Our medical alert devices can also be used for more than just emergency situations including contacting a family member or loved one at the push of a button. The ease of use of our products with a single button press truly set our devices apart from your typical cell phone, especially in the case of an emergency.
How much do Alerts911’s medical alert systems cost?
All of our medical alert systems are designed to fit any lifestyle and budget, which is why our prices start at less than $1/day. Plus, our wide range of billing cycles makes finding the best payment option easy.
Are Alerts911’s medical alert systems covered by Medicare?
No. The cost of medical alert systems is not covered by Medicare, but here at Alerts911, we pride ourselves in offering some of the most affordable products in the industry, in addition to a price-lock guarantee.
Where are Alerts911’s medical alert services available?
Medical Alert Services
Do I need a landline to use a Alerts911 medical alert system?
What type of landline does the Home Essential device need to be activated?
What is fall detection, and do I need it?
*Fall Detection does not detect 100% of falls. If Customer is able, Customer should press the help button in the event of an emergency. The 911 emergency services line is an alternative to the System and the Services. Fall Detection must be worn around the neck to allow for adequate detection of falls.
Do you have any personal emergency response systems with fall detection?
Are Alerts911’s medical alert systems water-resistant?
Can I wear my medical alert button while sleeping?
Can I take my device with me when I go on vacation?
Does my personal emergency response system have a warranty?
How often should I test my device?
Why do I need a Lockbox?
Why do I need a wall-mounted button?
Does Alerts911 offer Medical Dispensers?
Emergency Monitoring Center
If your sales or technical support offices are closed, am I still protected outside of those hours?
Where is Alerts911’s monitoring center located?
What languages can your monitoring center call?
Unlike other companies that provide medical alert services, Alerts911’s top-rated monitoring center provides both emergency and non-emergency services. This means that you can request EMTs, police, firefighters, or a member on your emergency contact list, such as a family member or friend, to come and help you.
How many emergency contacts can I have on my emergency contact list?
What if I am unable to speak with the operator in an emergency?
What if I speak a language other than English or Spanish? Will the monitoring center still be able to help me?
Yes. Simply notify our Customer Care Team of your native language, and our highly-certified operators will speak with you through a third-party translation service.
Why is a Underwriters’ Laboratories Certification important for a monitoring center?
Programs & Policies
What is the Service Agreement?
Does Alerts911 provide a price-lock guarantee?
Are there any equipment, activation, or cancellation fees I need to know about?
Do I have to sign any term contracts to use Alerts911’s medical alert services?
What do Alerts911’s Protection Plans cover?
Please be aware when opting into a Protection Plan that you may be charged upfront for the cost of the Protection Plan depending on the billing cycle you choose.