Frequently Asked Questions

Yes, feel free to log into your MyGuardian Portal to update your address in real time!

You can also reach out to us to request these changes by using our Customer Care Contact Form available at https://www.medicalguardian.com/support/contact/

Once these changes are made, you’ll receive a confirmation email to ensure the requested information was updated. This will be updated by one of our Customer Care team members within 24-48 hours. We encourage you to use the MyGuardian Portal to make immediate changes.

Standard Medicare does not cover the cost of a medical alert device. However, some Medicare Advantage plans (Medicare part C), may cover or reimburse you for the costs associated with a device. You would need to check with your specific Medicare Advantage provider to see if they would cover one of our devices. Medicaid may cover the cost of a medical alert device, depending on your plan and your state. Check with your Medicaid provider to see if they would cover one of our devices.

If you have another form of health insurance, you would need to contact the health insurance company to cover if the device is covered or if there is a reimbursement benefit available for medical alert devices.

You can always Live Chat us on the Support Center located at the bottom right-hand side of this page or use our Submission Form and make sure to detail all of your changes in the email. We will follow up with you via email if there are any additional questions and to notify you that the order for the new button has been placed. Please allow the Customer Care team 24-48 hours for a response. Additionally, you may call us at (800) 313-1191.

Customers can cancel their subscription at any time. To do this, please call -1800-313-1191 and select the “cancellation” option.

After cancelling equipment must be returned to us at the below address:

Medical Guardian
109 Rogers Road Suite 3 & 4
Wilmington, DE 19801

Some important things to know before cancelling:

• There is a three-month (90-day) minimum commitment for service
• Any unused portion of the prepaid monitoring beyond the minimum three months, minus a restocking fee of up to $50, will be returned to the Customer in the form of an electronic or check refund following cancellation.
• If the System is not returned within thirty (30) days following the termination of the Services, the Customer authorizes the Company to collect a one-time payment of Three Hundred Fifty Dollars ($350.00) for the cost of System and its accessories using the default payment method on file.

You do not have to wait until we receive the signed Service Agreement back in order to activate your device, however, we ask that you send the signed Service Agreement back within 7 days of receiving the device in order to ensure Medical Guardian is able to provide the best service possible.

If you did not receive a Service Agreement for some reason, you can request a new one by using our Customer Care Contact Form available at https://www.medicalguardian.com/support/contact/.

Visit the MyGuardian portal at my.medicalguardian.com!

Visit the MyGuardian portal at my.medicalguardian.com!

Service will be canceled effective the day the system is received by Medical Guardian. If you have purchased your equipment, service will be canceled effective upon receipt of a signed Cancellation Letter provided by Medical Guardian via either mail or email. Upon receipt of either the equipment or the executed Cancellation Letter a prorated refund will be issued for the unused service period that may have been prepaid. Restocking fees may apply. The processing of any refund may take up to 30 days upon receipt of your system or Cancellation Letter.

Under the Medical Guardian Refer-a-Friend Program, all current and active subscribers who are in good and non-past due billing status of Medical Guardian (the “Advocate”) are invited to earn Referral Bonuses (the “Reward”) by inviting qualified Referees (as described below) to sign up for Medical Guardian products and services. The following Medical Guardian Refer-a-Friend Program Terms apply to the Advocate and Referees (together referred to as the “Participants”) participating in the Medical Guardian Refer-a-Friend Program.

Program Terms and Conditions

1. Advocate must have and maintain a current and in good billing standing, active subscriber account of Medical Guardian throughout the Referral process to qualify,
2. Referee must: (a) have first had the Advocate register their name, phone number, and email address at either https://www.medicalgaurdian.com/refer-a-friend or with an authorized Medical Guardian representative, (b) not be or have been an active or pending Medical Guardian customer before being referred, and (c) activate and maintain a new, post-paid, consumer account with Medical Guardian-branded service.
3. The Reward will be determined based upon Medical Guardian’s current Refer-a-Friend offer at the time of the qualified Referee’s enrollment with Medical Guardian products or services.
4. Refer-a-Friend Rewards are granted on a per-account basis. Please allow up to 8 weeks for Reward delivery.
5. Medical Guardian may suspend, change, or cancel this program at any time, without notice, and for any reason. Medical Guardian reserves the right to suspend or terminate any customer’s participation in the Refer-A-Friend program for fraud, abuse, misuse, harassment, or other inappropriate or suspicious activity.

Customers can cancel their subscription at any time. To do this, please call 1-800-313-1191 and select the “cancellation” option.

After cancelling equipment must be returned to us at the below address:

Medical Guardian
109 Rogers Road Suite 3 & 4
Wilmington, DE 19801

Some important things to know before cancelling:

• There is a three-month (90-day) minimum commitment for service
• Any unused portion of the prepaid monitoring beyond the minimum three months, minus a restocking fee of up to $50, will be returned to the Customer in the form of an electronic or check refund following cancellation.
• If the System is not returned within thirty (30) days following the termination of the Services, the Customer authorizes the Company to collect a one-time payment of Three Hundred Fifty Dollars ($350.00) for the cost of System and its accessories using the default payment method on file.

If you’d like to learn how you can avoid these out-of-pocket expenses with the Medical Guardian Protection Plan, please contact our Customer Care Team at 1-800-313-1191.

To read the full Terms & Conditions, please visit www.medicalguardian.com/legal/privacy.