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About Your Mobile 2.0

by | Apr 28, 2022 | Article

Back to the Support Center dashboard >
mg-mobile-head
AMicrophone
Speak here to directly communicate with the emergency operator.
BHelp Button
Press and hold for 3 seconds to report an emergency. To cancel an accidentally activated alarm, press again within these 3 seconds.
CTop LED
This status indicator glows green on a scale of green (good,) to red (bad,) to represent cellular connectivity.
DBottom LED
This status indicator glows green on a scale of green (good,) to red (bad,) to represent battery strength.
ESpeaker
Listen here for inbound audio from our emergency operators.

FSmarti Voice Assist
Smarti Voice Assist is equipped to report your device’s battery level, cellular network strength, and UDI (Unique Device Identification). It also can help you sync accessories and perform monthly testing via interactive voice response.

Mobile 2.0 Features

Embrace Voice Assist Technology

Activate self-testing and device status reporting with the simple press of a button. Smarti serves as a 1-stop informational hub for essential device information.

Enjoy Our Fastest Connection Speed Yet

Mobile 2.0 is connected anywhere with cellular service. It even features advanced location monitoring that uses 4G LTE, WiFi and GPS to ensure our best-ever connection speed.

Wear It Your Way

You can wear Mobile 2.0 two ways. Choose to clip the device to your clothing, or place it in your bag and snap your interchangeable Help Button into one of two included wearables – the necklace or wristband.

Connect Your Care Circle

Build a network of emergency contacts in the MyGuardian Portal that are instantly reachable in times of need. Your Care Circle can even view your location and/or activity, if desired.

Experience Care on Call

Our attentive, 24/7 Monitoring Center has your back in times of duress. We keep essential information instantly accessible while simultaneously safeguarding your privacy.

Fall Back on a Reliable Multi-Day Battery

1 full charge lasts 3-5 full days for peace of mind on-the-go. Mobile 2.0 is a reliably connected companion for extended weekends, outdoor excursions and more!

Reclaim Your Shower Time

Bathe in relaxation, knowing you have wearable, water resistant protection. Mobile 2.0 can be worn in the shower.

Forget You’re Wearing It

Mobile 2.0 is one of our most minimally invasive, lightweight designs weighing in at 1.7 ounces. A comparable mobile device is typically 2.5 ounces.

Illuminating LEDs

Your device is armed with 4 LED indicator lights designed to communicate charging status, cellular connectivity, battery life, and software updates so that you are never left in the dark.

Cleaning Mobile 2.0

We recommend that you clean Mobile 2.0 weekly to help ensure proper charging.

Using a soft cloth, gently rub the charging contacts on both the device and cradle to remove dirt, oil, and debris. You can use household cleaner, but be sure to spray it onto the cloth and not the device surface.

Using the Help Button with Your Necklace and Wristband

Your interchangeable Help Button easily “pops” into both your necklace’s pendant and wristband’s watch frame. Simply hold the framing between your thumb and index fingers to “pop” the button out in or out of either wearable. Your necklace or wristband may serve as a discreet backup for when your base battery runs low.

Charging Mobile 2.0

1 Plug the smaller end of your USB into the Charging Cradle. The device should immediately state that it is “charging”.
2 Leave your device in the charger for 4 hours to receive a full charge. When the device is removed, the cradle’s bottom LED light will blink green to show you it is charged to capacity. If it blinks red, return the device to its charger until it is 100% charged. The device’s battery life should last from up to 3-5 days.

Smarti Information + Testing for Mobile 2.0

Your Mobile 2.0  has accessible voice reporting and built-in testing  capabilities

Pressing Your Info Button

 

Press Smarti Voice Assist for 1 second to initiate reporting. After 1 beep, the device will say “Release for device information or continue to hold for the next option.” If you release the button, the device will automatically provide updates, such as strength of cellular signal, battery level and UDI (Unique Device Information) number.

Testing Your Device

 

If you continue to hold Smarti Voice Assist, testing will be triggered. The device will beep and say “Release for device testing or continue to hold for the next option.”

Press the Help Button for 3 seconds to test. You will be prompted to state your name to test the two-way microphone. When the test call has been completed,the device will say “Call Completed.”

If there is an issue with the device, Smarti will announce a code that will help our Customer Care team identify the issue. Please call 1.800.313.1191 to troubleshoot.

If the operator is unable to connect through the device, they will try calling you on your phone. Keep an eye on your phone in case it rings—it’s likely a call from us!

Attaching Your Base Unit to the Belt Clip

1 Remove the lanyard by pressing the small tab upward to release the clip.
2
Pull the lanyard and clip away from your Mobile 2.0 device.
3
Press the clip on the back of the belt clip into the slot on the back of your Mobile 2.0 until it clicks.

Using Your Lockbox

STEP 1: Enter your 4-digit, secret lockbox combination code

1 Grab ahold of the key lockbox with one hand so that the number dials are facing you and the shackle is pointing towards the sky. Rotate each of the four dials to the code on the combination tag.

STEP 2: Open your lockbox

1 Use one hand to grab a hold of the silver metal shackle. Use the other hand to pull the front compartment towards you.
2 Look inside and slide and hold the silver release tab towards the left. Pull the shackle up.

STEP 3: Place your key inside of your lockbox

1 Loop the silver metal shackle around the door knob. Close the shackle by pushing it downward into the key lockbox.
2 Place your key in the open compartment. Gently close the open compartment. It will click into place.

STEP 4: Secure your lockbox

1 Rotate each of the four dials to a new number.
2 Double-check to make sure that the shackle and key compartment are securely locked.

Up Next...

Testing Your Device

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